Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal data through this website. This website is operated by IX GROUP SDN BHD (Company Registration No: 202401007307; Board Registration No: E(1)2138), the Authorized Marketing Agent appointed by the developer, Armani Hallson KLCC Sdn Bhd, to promote and market Armani Hallson KLCC ("we," "us," "our," or "Website Operator").

This Privacy Policy is designed to comply with the Personal Data Protection Act 2010 ("PDPA") of Malaysia and sets out the practices we adhere to when handling your personal data. By accessing this website or submitting your personal data through our enquiry forms, you consent to the terms of this Privacy Policy.

2. Personal Data We Collect

We collect personal data that you voluntarily provide when interacting with our website, including but not limited to:

• Full name
• Contact number (including WhatsApp)
• Email address
• Country of residence
• Any messages or enquiries you submit through our contact forms

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, referring website, and pages accessed. This information is collected through cookies and similar tracking technologies used by advertising platforms (see Section 8).

3. Purpose of Data Collection

Your personal data is collected and processed solely for the following specific purposes:

• To respond to your enquiries regarding Armani Hallson KLCC
• To provide you with property information, floor plans, brochures, and unit availability
• To arrange showroom viewings and follow-up consultations
• To facilitate communication between you and our property consultant
• To send you information you have explicitly requested
• To maintain records of enquiries for legal and business purposes

Your personal data will NOT be used for any purpose beyond the scope stated above without your explicit consent.

4. Your Consent

By submitting your personal data through our website forms, you provide explicit consent for us to collect, process, and use your data solely for enquiries related to Armani Hallson KLCC. We will not use your data for other marketing purposes without obtaining additional consent from you.

You retain the right to withdraw your consent at any time by contacting us at the details provided in Section 14.

5. Who Has Access to Your Data

Your personal data is accessed and handled solely by Tung Yi Hong, the property consultant responsible for your enquiry. We do not share, sell, rent, or transfer your personal data to any third party for marketing purposes.

Your data may only be disclosed to third parties in the following limited circumstances:

• When required by law, court order, or lawful request from Malaysian government authorities
• To comply with legal obligations under the Real Estate Agents Act and related regulations
• To professional advisors (lawyers, auditors) who are bound by strict confidentiality obligations
• To technology service providers who process data on our behalf (see Section 6)

6. Data Processors and Storage

We use the following third-party service providers to help us operate our website and manage enquiry data. These providers process data solely on our behalf and are bound by their respective privacy policies:

• Google LLC (Google Ads, Google Analytics, Google Sheets) - for lead management and website analytics
• Netlify Inc. - for website hosting and infrastructure
• Namecheap Inc. - for domain registration services
• Automated data pipeline services for form submission processing

These service providers may store data on servers located outside Malaysia. By using our website, you consent to this cross-border data transfer, which is conducted in compliance with PDPA requirements.

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• Lead Enquiry Data (name, contact, enquiry details): Retained for seven (7) years from the date of last interaction, in line with real estate industry documentation standards and Malaysian tax record requirements
• Marketing Analytics Data (aggregated website usage, campaign performance): Retained for three (3) years for the purpose of marketing campaign analysis and optimization
• Technical Data (IP address, browser data): Retained per the retention policies of our advertising platform providers, typically up to 26 months for Google Analytics

After the retention period expires, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and to measure the effectiveness of our advertising campaigns. Specifically:

• Google Ads Conversion Tracking: Records form submissions and interactions attributed to our advertising campaigns
• Google Analytics: Collects aggregated data on website traffic, user behavior, and campaign performance
• Google Tag Manager: Manages the deployment of tracking scripts on our website

You may control cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features. We do not use cookies to identify individual users beyond their consent-based interactions.

9. Data Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Sockets Layer (SSL) encryption on all data transmission (HTTPS website)
• Access controls limiting data access to authorized personnel only
• Secure cloud storage with reputable service providers
• Regular security reviews of our data handling procedures
• Password-protected access to lead management systems

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal data.

10. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Restrict how we process your personal data
• Right to Data Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Right to Complain: Lodge a complaint with the Personal Data Protection Commissioner Malaysia if you believe your rights have been violated

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within 21 days as required by law.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, including the official Armani Hallson KLCC website (https://armanihallsonklcc.com.my/) or other property information portals. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any websites you visit through our links.

12. Children's Privacy

Our website and services are intended for individuals aged 18 years and above who have the legal capacity to enter into property transactions. We do not knowingly collect personal data from persons under 18 years of age. If we become aware that we have collected data from a minor, we will delete such data promptly.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Information

For any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal data, please contact us:

All complaints will be acknowledged within 3 business days and resolved within 14 business days.

15. Related Documents

This Privacy Policy should be read together with our Terms and Conditions and Disclaimer, which together form the complete legal framework governing your use of this website. All three documents are accessible from our website footer.